Examples Of Empathy Words Coupon

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Published Jun 4, 2020
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• “I am sorry you are going through this.” Saying sorry when your customers are upset is a great way to start mending the relationship, and shows that you understand that they have been made to feel negative about your business.
• “Oh! That sounds really challenging.” Using these empathy words shows that you are personally involved in the conversation. This personal approach demonstrates a willingness to identify with the customer’s problems and build a trustworthy relationship.
• “I can understand how that would be difficult.” You can’t empathize with customers unless you understand their pains. Outstanding support is defined by genuine empathy and it is crucial to convey to your customers.
• “I can imagine what you must be going through.” There are certain situations or incidents that we can relate to when we hear from customers. By using empathy statements, you can support your customers and make them feel that they have been really going through a tough time.
• “I wish I could make it better.” Not always you can provide a feasible solution to your customers but every time you can comfort them with your empathetic words.

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